Door step services are always alluring. They save time, which none of us has the luxury to spare anymore, and are so much more convenient in every way. Motorola understands the concept and has today introduced Moto Xpress service in Delhi, Noida and Gurgaon, where Motorola customers can get their phones picked up, repaired and dropped back at their door steps for just 199 INR.
All software related issues will be resolved within an hour, and in case there is any major hardware issue, you will have to part with your device, but Motorola promises that it will be repaired and delivered to you within 5 working days.
If you own a motorola smartphone which needs repair, you can simply call on Moto Xpress Service Booking number ‘011-41717124’ and make reservation. Motorola service staff member will ride to your location within 1 hour, if you live in any of the three cities mentioned above.
Great after sales support is a very important part of consumer experience which domestic manufacturers and new chinese entrants haven’t mastered yet. With Moto Xpress, the company will hold a huge advantage.
For now Moto Xpress will be available only in Delhi, Noida and Gurgaon, where large portion of residents are corporate youths who can surely benefit from the associated convenience.
Motorola claims that their consumer satisfaction score is 85 percent and Moto Xpress will further improve it. The company retails exclusively through online portal Flipkart and already has 160 service centers, a Bangalore Moto Care Service & Experience Center and a user friendly Moto Help App to help distressed consumers.