Domestic manufacturer, Maxx Moblink Private Limited, has launched exclusive smartcare service centers across 15 major cities of India. These service centers will be company owned and company operated and thus will have more accountability.
The first 15 Exclusive Smartcare Centers will be launched in New Delhi, Pune, Ahmedabad, Raipur, Nagpur, Jaipur, Chennai, Hyderabad, Vijaywada, Bangalore, Indore, Nagpur, Kolkata, Guwahati, Bhubaneshwar and Mumbai.
At the launch, Mr. Ajjay R Agarwal, CMD, Maxx Moblink Pvt. Ltd. said, “We at Maxx realize that customer service is not a back-end but a front-end tool and strategy for gaining consumer confidence and brand growth. We also believe that it is most important and pivotal to ensure that the consumer is provided with good service which is unmatched in the industry. Through our Maxx Smartcare Centers, we aim to connect directly with our customers to ensure their satisfaction.”
The major center will be located in Delhi and will cover area of 156 Sq ft. This service center is located at 12/16, 2nd Floor, Metro Mall, Aaray Samaj Road, Karol Bagh.
These service centers will handle all After Sales services and employ best of trained engineers and staff for maximum customer satisfactions. Customers will directly be dealing with the company itself and thus will be rewarded with more assuring services.
Maxx further wishes to expand this operation and run 100+ such Smartcare centers throughout India till next year. The company wants to gain a reputation for the best service provider in India. It has a long road ahead in this competitive market, but is treading the right path in our opinion.